Frequently Asked Questions

Have Questions?

Here you'll find answers to some of the most common queries we receive. Whether you're wondering about customizing your game, tracking your order, or our refund policy, the information below should help resolve any issues and clear up any uncertainties. We're here to ensure that your experience with us is smooth and enjoyable!

How do I customize my game purchase?

To customize your game, follow our step-by-step process. You'll be prompted to enter details like the recipient's name and birthday, after which you can select various options such as weapons, add personalized messages, and other unique details to make your gift truly special.

What is your refund policy?

You can request a refund up to 30 days after placing your order, provided the event for which the game was customized has not yet occurred. Please note that refunds may be limited due to the personalized nature of the games.

How long does delivery take?

Delivery is scheduled to coincide with your event. After you've customized the game and provided the event details, the link to download the game will be sent via email or SMS on the day of the event itself.

Can I track my order?

You can always view the scheduled delivery date and details of your order through our subscriber platform. This allows you to adjust the delivery if the event has not yet occurred, ensuring that everything goes perfectly for your special occasion.

Are there any age restrictions for the games?

All our games are designed to be suitable for all ages, ensuring everyone can enjoy a fun and safe gaming experience.

Is the game suitable for older adults?

Our games are simple in terms of gameplay yet require a basic ability to use technology. We also offer a web version of the games for those who are not familiar with mobile devices.

Are there more games available?

More games are currently in development. We are continually working to expand our library to provide a variety of entertaining and engaging games for all our users.

What types of payment methods do you accept?

We accept various payment methods including credit cards, PayPal, and other online payment platforms to make your purchase as convenient as possible.

Is the gaming platform secure?

Security is our top priority. Our platform uses advanced encryption technologies to ensure that all transactions and personal data are kept secure.

Can I play games offline?

Currently, most of our games require an internet connection to download and play. However, we are exploring options to offer offline gameplay features in future updates.

Do you offer customer support?

Yes, we offer 24/7 customer support to help with any issues you might encounter or questions you may have regarding our games or services.

Are there special games for young children?

We are currently developing a special game for children aged 3 to 5 years, where they can interact with an animated character controlled by AI, designed to be engaging and educational.